Privacy Policy

1. Information We Collect

When you contact DrySolve Restoration ("we," "us," or "our") through our website, by phone, or through our service request forms, we collect:

• Contact information — name, phone number, email, service address
• Service request details — type of damage, urgency, descriptions you provide
• Insurance information you choose to share for claim coordination
• Website usage data — IP address, browser type, pages visited, referring sources (via standard analytics)

2. How We Use Your Information

We use the information you provide to:

• Dispatch emergency response crews and schedule services
• Communicate with you about your service request
• Coordinate with your insurance carrier when authorized
• Improve our website and customer experience
• Send relevant follow-up information about ongoing or completed work

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Insurance adjusters and carriers — only with your authorization for the purpose of claim processing
• Trusted subcontractors when your job requires specialized services (reconstruction, contents cleaning)
• Service providers who help us operate our business (hosting, communications, payment processing)
• Legal authorities if required by law or to protect our rights

4. Data Security

We use industry-standard security measures including encrypted transmission (HTTPS), access controls, and secure data storage. No system is perfectly secure, but we take reasonable steps to protect the information you share with us.

5. Cookies & Analytics

Our website uses cookies and standard analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.

6. SMS & Phone Communications

If you provide a phone number, you consent to receive service-related calls and text messages from DrySolve Restoration. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text or asking to be removed during a call.

7. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, contact us at info@drysolverestoration.com or (720) 761-3601.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes means you accept the updated policy.

10. Contact Us

Questions about this privacy policy? Reach us at:

DrySolve Restoration
1000 E 73rd Ave Ste. 7309
Denver, CO 80229
(720) 761-3601
info@drysolverestoration.com