24/7 EMERGENCY: (720) 761-3601
(720) 761-3601
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Frequently Asked Questions

Real answers about water damage, storm damage, mold remediation, and the restoration process — from IICRC-certified technicians.

Emergency Response

How fast can DrySolve respond to a water damage emergency?

DrySolve technicians are dispatched within minutes of your call and typically arrive on-site in under 60 minutes within the Denver metro service area. Our emergency line at (720) 761-3601 is staffed 24 hours a day, 365 days a year — including holidays and overnight.

Do you handle after-hours and weekend emergencies?

Yes. Water damage doesn't wait for business hours. We dispatch crews around the clock — burst pipes at 2 AM, frozen lines on Christmas morning, sump pump failures during a thunderstorm. Same response time, same trained technicians.

What should I do before your crew arrives?

If safe to do so: shut off the water source, turn off electricity to affected areas, move valuables out of harm's way, and document damage with photos. Do not enter standing water if there's any chance of electrical hazard. Our dispatcher will walk you through critical steps on the call.

Insurance & Billing

Does DrySolve work directly with insurance companies?

Yes. We produce Xactimate-compatible documentation, photo logs, moisture readings, and detailed scope-of-work reports that all major insurance carriers accept. We bill insurance directly when authorized and can communicate with your adjuster throughout the process.

Will my homeowner's insurance cover restoration?

Most standard homeowner's policies cover sudden and accidental water damage — burst pipes, supply line failures, appliance malfunctions, and storm-related intrusion. Gradual leaks, flooding from external sources, and lack-of-maintenance issues are typically excluded. Your specific policy language governs coverage. We can help you understand what's likely covered before you file.

What if I don't have insurance or my claim is denied?

We offer transparent out-of-pocket pricing and itemized estimates for non-insurance work. Payment plans are available for larger losses.

The Restoration Process

What does the water damage restoration process include?

Standard water damage mitigation includes: emergency water extraction with truck-mounted equipment, structural drying using commercial air movers and LGR dehumidifiers, antimicrobial application to inhibit microbial growth, content pack-out and storage if needed, daily moisture monitoring, and final verification with calibrated moisture meters before reconstruction begins.

How long does drying typically take?

Most residential water losses dry within 3-5 days under proper equipment placement and monitoring per IICRC S500 standards. Larger losses or those involving Category 2 (gray water) or Category 3 (black water/sewage) may take longer due to required demolition, sanitization, and decontamination protocols.

Will I need to leave my home during restoration?

For most water damage cases, no — drying equipment is noisy but you can remain in unaffected areas of the home. Larger losses, sewage damage, or extensive mold remediation may require temporary relocation. Most insurance policies include Additional Living Expense (ALE) coverage for displacement.

Mold & Air Quality

Is mold remediation included with water damage cleanup?

Not automatically. Mold remediation is a separate scope governed by IICRC S520 protocols. If mold is discovered during the initial inspection or develops due to delayed mitigation, we'll provide a separate mold remediation estimate. Containment, HEPA air filtration, and removal of contaminated materials are standard components.

How do I know if I have a mold problem?

Visible discoloration on walls or ceilings, musty odors, recent water damage that wasn't dried properly, condensation issues, or unexplained respiratory symptoms in occupants are all indicators. Air quality testing is available — but visible mold and water staining is usually enough to confirm.

Certifications & Standards

What certifications does DrySolve hold?

DrySolve technicians are IICRC certified across multiple specialties: Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), and Fire & Smoke Restoration (FSRT). We meet or exceed all ANSI/IICRC S500 and S520 industry standards.

Are your technicians background-checked?

Yes. All field technicians pass background checks, drug screening, and ongoing training. We're insured, bonded, and uniformed — your property and family stay safe while crews are on-site.

Still have questions?

Our team is available 24/7 to walk you through your specific situation.

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